Frequently Asked Questions

Early check-in before 4:00 PM may be available for an additional fee and is subject to availability. Standard check-in begins promptly at 4:00 PM unless other arrangements have been made.

If you stay past the 10:00 AM check-out time on your departure day, a fee equal to one night's rental may be charged to the card on file. To request a late check-out, please contact VHC at least 24–48 hours in advance; availability is not guaranteed and an additional fee may apply.

Yes, we do offer travel insurance through Red Sky Travel Insurance. For the protection of our renters, we strongly recommend you consider the purchase of travel insurance. This will protect you against the financial consequences of unforeseen events such as illness, injury or loss of job that can affect your vacation plans. The purchase of travel insurance can help you recover the cost of your trip, should interruption or cancellation be necessary due to a covered reason. For more specifics on our cancellation policy or travel insurance, please refer to our cancellation policy or visit Red Sky Travel Insurance to learn more and access the policy.

In the event of unforeseen circumstances, cancellation must be notified in writing by the party leader whose name appears on the booking form. If you cancel 31+ days before arrival, you’ll receive a full refund, minus a booking fee. If you cancel 0-30 days before arrival, then the full amount of the rental is nonrefundable. No refunds for early departure or no-shows. No full or partial refunds will be granted for no-shows, flight delays, Covid19, death in the family, etc. VHC shall not be liable to you for any failure to make the property available for occupancy for any reason outside VHC control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, utility outages.

We recommend purchasing travel insurance to cover these situations.